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	1	Frederick F. Reichheld; Thomas Teal The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value Harvard Business School Press 1996 0875844480 / 9780875844480 Hardcover Used: Like New Hardcover With minor highlighting. Other wise in perfect condition. To ensure best customer service we ship next business day with waterproof padded envelope to protect your items at no extra cost to you. Free tracking for all domestic orders. Money back guaranteed. For more information contact us. FM-4163 25.00 Price: 0.44 USD
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